Customer stories
Clinics with fuller days and quieter phones.
61%
fewer empty slots each week
GP surgery, 4 clinicians
Leeds
How Pellam Street stopped losing Monday mornings
Monday cancellations used to leave gaps nobody could fill by phone. Now the waitlist fills most of them before reception has logged in.
9 in 10
late cancellations rebooked
Physiotherapy, 3 sites, 14 physios
Bristol
Three sites, one waitlist: Northgate Physio
A cancellation at one site is offered to patients at all three, if they said they would travel.
2.9%
no-show rate, down from 8.1%
Dental practice, 5 chairs
Portsmouth
Harbour Lane Dental cut no-shows by two thirds
Two reminders, a one-word reply and a deposit only for patients who missed twice.
6 hrs
of admin saved each week
Counselling practice, 9 therapists
Manchester
Willow Room gave reception six hours back every week
Clients book, move and cancel their own sessions inside the rules each therapist sets.
4 → 11
same-day slots a day
Sports medicine, 6 clinicians
Cardiff
Castell Sports Injury doubled its same-day slots
Fixing double bookings automatically freed the buffer the clinic used to hold back.
+18%
new patients seen each month
Osteopathy, 5 osteopaths
York
Moorside Osteopaths now see 18% more new patients
Most new patients book after 8pm. The booking page now takes them while the clinic is closed.