How it works
One clinic day, from the evening reminders to the last free slot.
Quellow runs the parts of the day that used to need a phone and a paper list. Here is what happens, and when.
Reminders go out
Every patient booked for tomorrow gets a text naming the time, the clinician and the address, with three one-word replies: YES, CANCEL or MOVE.
31 reminders sent
29 replied YES within an hour
A cancellation is offered to the waitlist
A patient replies CANCEL. The slot is offered by text to the first waitlist patient it suits: right clinician, right length, a site they said they would travel to.
Offered 10:45 to Dev Anand
Accepted in 6 minutes
The last slots fill online
Your booking page shows only real free slots for each appointment type. New patients answer your intake questions as they book.
Booked online 09:30
New patient, 45 min
A double booking fixes itself
Two people booked the same 10:00 by phone. The later booking moves to the nearest free slot with the same clinician, and that patient is told by text.
Sofia B. moved to 10:00
Arjun M. kept 09:45
Reception handles only what needs a person
Replies Quellow cannot act on, like a question about a referral, go to a short inbox for reception, with the patient’s next appointment alongside.
2 messages to answer
0 calls to return
Managers see how full the day was
Utilisation by clinician and site, empty minutes, no-shows and how many gaps the waitlist filled, updated as the day happens.
89% of the morning booked
4 gaps filled from the waitlist
Live in two weeks, with your real diary
We do the moving. You keep taking bookings the old way until the day you switch.
Day 1
Import
Send us a CSV export of future appointments, patients and your waitlist. We map clinicians and appointment types with you on a call.
Day 8
Train
A one-hour session with reception and managers on your own diary. Clinicians set their rules in ten minutes.
Day 14
Switch
Reminders start that evening. Your booking page goes live on your website with one link.
Clinical records
Notes, prescriptions and results stay in the records system you already use.
Your phone number
Patients who call still reach reception. Quellow texts from your practice name.
Your website
Add one Book online button. The booking page takes your colours and logo.
Your rules
Appointment lengths, buffers and who can book what are yours to set and change.