Live demo · Pellam Street Clinic, Tuesday morning
Average change in the first 90 days, across 212 practices
−61%
fewer empty slots each week
2.9%
no-show rate, down from 8.1%
9 in 10
late cancellations rebooked from the waitlist
6 hrs
of reception time back every week
How the day fills
What happens while nobody is at the desk
Most gaps in a clinic diary open outside opening hours, when a patient cancels late at night or books first thing. Quellow deals with them as they happen.
A patient books the last 9:30 online.
Your booking page only offers real free slots, for the right clinician and the right appointment length. The booking lands in the diary and a confirmation text goes out.
Booked online
Grace Obi
Sore throat · Dr Marchetti · 09:30
A cancellation goes straight to the waitlist.
When a patient replies CANCEL to a reminder, Quellow offers the slot by text to the first person on the waitlist it suits. The first YES gets it.
From waitlist
Dev Anand
Knee, first visit · Hana Okoye · 10:45
Two bookings land on the same time.
The later one moves to the nearest free slot with the same clinician, or another with the same role, and the patient is told by text.
Moved, patient told
Sofia B.
Test results · Dr Marchetti · 10:00
The day closes with nothing left to chase.
Tomorrow’s reminders are queued, the waitlist is up to date, and reception gets a one-page note of what changed.
Tomorrow
31 of 32 confirmed
Reminders go out at 18:00
Mon 13 Oct, 18:02
Pellam Street Clinic: your appointment is tomorrow, Tue 14 Oct at 10:45 with Hana Okoye. Reply YES to confirm, CANCEL to free the slot, or MOVE for other times.
CANCEL
Thanks, your 10:45 is cancelled. We have offered it to someone on our waitlist.
7 minutes later, to Dev Anand
A physio slot with Hana Okoye is free tomorrow at 10:45. Reply YES to take it.
YES
Reminders
Reminder texts that patients actually answer
Every reminder asks for a one-word reply. Whatever the patient sends back, the diary changes on its own and the patient gets an answer.
YES
Confirms the visit. Nothing else happens.
CANCEL
Frees the slot and offers it to the waitlist straight away.
MOVE
Sends back three other times with the same clinician.
Clinics that stopped chasing gaps
61%
fewer empty slots each week
By the time I unlock the front door, the 9:15 that cancelled overnight already has someone new in it.
Aisha Coleman, practice manager
Pellam Street Clinic
Read the story
Designed to support HIPAA and GDPR
Patient details are encrypted, every view and change is logged, and staff only see what their role needs. Your compliance also depends on how your practice uses it, so we will walk your compliance lead through the settings.
Encryption
Data encrypted in transit and at rest.
Role-based access
Reception, clinicians and managers each see what their job needs.
Audit log
A record of who opened or changed each appointment and patient.
Data region
Stored in the US, UK or EU region you choose at setup.